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Seniors at Spellman House Largely Unhappy – Survey Finds

Spellman House senior home in College Park

In tomorrow’s woksession, the Council will discuss the College Park 2012 survey that the City conducted among the seniors living at Attick Towers and Spellman House at the end of May.

Total number of units in Attick Towers is 108 and 141 in Spellman House. Staff distributed one survey per unit/household in each building.

This year, 31 percent (44 respondents) of Spellman House households responded to the survey which is a 35 percent decrease from 2011 when 68 residents of Spellman House households responded to the survey. The number of younger residents and residents living in the building for 1 year or less responded less often.

The percentage of respondents experiencing maintenance problems decreased in all categories except for electricity problems which increased by 83 percent from last year to this year. Among the respondents who called for repairs, the length of time taken for emergency maintenance and repairs in the category of 6-24 hours taken increased from 6 percent in 2011 to 21 percent in 2012.

The percentage of respondents very satisfied and somewhat satisfied with how well the repairs are done decreased between 2011 and 2012 (from 95 percent in 2011 to 86 percent in 2012). Feelings of safety in Spellman House decreased from 2011 to 2012. Specifically, in their units, in the buildings, parking lot and in the overall neighborhood. In 2012, fewer respondents stated that management took action if residents broke the rules than in 2011 (from 16% to 10%).

This year, respondents reported less of a problem with pest control (bedbugs, rodents, and other insects), but reported a greater frequency of noise and behavior problems. In 2012, fewer respondents stated satisfaction with the upkeep of the common areas of the building (dissatisfaction rate jumped from 5% to 22%).

The percentage of respondents that strongly agree or somewhat agree that management provides enough information about the rules of the lease decreased from 95 percent in 2011 to 60 percent in 2012. Respondents’ satisfaction ratings with management decreased between 2011 and 2012.

Respondents in 2012 are less likely to recommend their building to a family member or friend based on survey results.

Staff is recommending Council to invite to management from both Attick Towers and Spellman House to attend an upcoming City Council worksession to independently review survey results and continue to conduct resident survey for both buildings.

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