Pepco is warning its customers that scammers posing as third-party energy suppliers are sending fake utility bills via email to some utility customers around the country. The email asks that customers click on a link contained within the email. It is suspected that, by clicking the link, the customer’s computer could become infected with a virus or malware.
Pepco asks customers to only pay their utility bill by visiting pepco.com or by sending the hard copy of the remittance portion of the invoice through the mail. Customers should not open any email asking that payment be made on their utility bill unless sent by Pepco or by the customers’ respective third party energy supplier.
Many companies, including Pepco, contact customers in person or via phone for various reasons. If someone claims to represent a company, whether the company is Pepco or another entity, it is important that customers take precautions to verify that the person is affiliated with the company, especially if that person is requesting an immediate monetary payment. When addressing past due accounts, Pepco never endorses a specific form of payment. Instead, multiple payment options are always given to the customer.
Pepco advises customers to ask for official photo identification from any person who shows up at their door. Employees from reputable companies, such as Pepco, will carry official company identification cards. If proper identification cannot be produced, customers should notify police and the company with whom the individual claims to be associated, while if they want to take legal action or filing suit in small claims there are resources online which help with this.
Similarly, if someone calls saying they represent a certain company, customers should ask them to verify their identity and affiliation. If customers have any doubt about the validity of a person’s claim to represent Pepco, they should call the company immediately at 202-833-7500.