Residents' Survey 2012 results

City staff received a total of 324 surveys, 48 of which were paper surveys (including surveys from Spellman House and Attick Towers), and 276 of which were completed online through the URL:

Customer service: Respondents were asked how responsive and timely each division was to their concerns. With the exception of the Public Works department, respondents rated the other departments’ and divisions’ responsiveness and timeliness lower in 2012 than in 2010.

Respondents remained generally satisfied with Public Works services. Parking Enforcement services mostly maintained previous ratings with a few decreases. Respondents rated Animal Control services lower in the 2012 survey than the 2010 survey although the ratings remained higher than other previous survey years. Satisfaction with Code Enforcement in both commercial / retail areas as well as neighborhoods decreased in the 2012 survey from previous years. Noise Control Code Enforcement also received less positive responses in the survey.

While Youth and Family Services received mostly positive ratings, Seniors Services received a less positive rating than previous years.

Overall, respondents’ maintained a relatively positive perception of public safety in the city with the exception of safety as a pedestrian safety and near the Metrorail stations. The percentage of respondents feeling less safe as a pedestrian in the city decreased simultaneously as the percentage of respondents feeling safe decreased.

This implies that more people feel neutral about public safety as a pedestrian in the city. Respondents continue to feel less safe at
both Metrorail stations, although fewer respondents felt less safe at the College Park Metrorail station in 2012 than in 2010. Some respondents also noted public safety concerns in the open ended questions.

Fewer 2012 survey respondents note the City’s Municipal Scene as a useful guide for public information than the 2010 survey respondents. Even with the decrease, more respondents rely on the Municipal Scene in 2012 than in survey years prior to 2010. Other public information outputs also received varied results in comparison to previous survey years.

The percentage of survey respondents who ride the Shuttle-UM frequently almost tripled in 2012. Simultaneously, the number of respondents never riding the bus also increased. This shows a serious dedication to the service by those who use it, even if only among a small number of users.

The 2012 survey showed slight increases and decreases for certain questions, but overall, many survey responses remained relatively constant from the 2010 survey. This supports the idea that community opinions remain relatively stable amongst those who take the time to complete the survey.

Other Notable Findings:
– Respondents felt that the three biggest areas of greatest importance for improvement included code enforcement (including noise enforcement), leaf and trash collection, and public safety. Although once compared with service satisfaction data, the service requiring improvement was only Code Enforcement.
– Two-thirds of respondents providing a response said that they would recommend living in College Park to a friend. Over three-fourths of survey respondents showed a high likelihood of remaining in College Park in the next 3 years.
– The top three most preferred types of businesses that respondents would like to see in the city include: a restaurant/bistro (neighborhood or on Route 1), grocery store, and a local clothing/boutique store.
– Respondents had the opportunity to respond to this open-ended question which asked them the type of recreational activities in which they would be interested in participating. The top three responses included adult athletic teams (e.g., swimming, football, etc.); activities in parks, outdoors, & tours; and biking activities.
– The top three sustainability programs for the City to invest resources, as identified by survey respondents, included renewable energy use & utility reduction; water conservation & stormwater improvements (i.e., rain barrels); and an increase in recycling of all materials (clothes, materials, etc.).

You can see the entire survey results here.