Congratulations to all our PGCPS parents, students, teachers and school staff on the first day of the new school year! The beginning of school is always an exciting time, filled with new opportunities, new friendships and fresh hopes for the year ahead. Unfortunately, for many Prince George’s County families, that excitement was accompanied by serious school bus problems.
Several parents have reached out to us to report that their children’s buses arrived as much as an hour late. Other families said their buses did not arrive at all or that they could not find accurate route and arrival information. These delays created understandable worry for parents and caused some students to arrive late or miss school.

According to WUSA9, approximately 10,000 PGCPS students did not have assigned bus routes on the first day of classes. Other local news reports said the district’s new Chipmunk bus-tracking and routing system experienced technical problems, leaving some parents unable to track buses or receive reliable updates.
PGCPS acknowledged that some families experienced significant transportation challenges and apologized to those who did not receive safe and reliable service. School officials attributed the difficulties to the transition to the new routing system and the large number of new and late student enrollments. The district said it has added staff to help finalize routes and correct transportation problems.
Families should check both ParentVUE and the Chipmunk app for their child’s official route, stop and pickup time. Those without an assignment may also use the district’s BusPlanner tool to locate the closest eligible stop. For assistance, parents can contact PGCPS Transportation at 301-952-6570 or transportation@pgcps.org. Additional information is available on the PGCPS transportation update page.
The first few days of school can bring adjustments, but delays of an hour—or buses not arriving at all—place a tremendous burden on families. This is especially difficult for parents who cannot drive their children or leave work unexpectedly. Safe, dependable and timely transportation is essential to a child’s education. We hope PGCPS will resolve these problems quickly, provide frequent and accurate updates, and explain what steps will be taken to prevent the same problems from happening again.



