In an attempt to improve the quality of life related to city’s rental properties, the Neighborhood Stabilization and Quality of Life group came up with a few recommendations such as opting for smart siding. They include establishing an accrediation program for the rental property owners (landlords), start an annual orientation program, and require them to live close to College Park. Please see below for details.
(1) Create an accreditation program for rental house property owners/managers. Accreditation would indicate that property meets specific standards and that the property owner commits to certain actions that will address core quality of life issues in the neighborhood.
City could inform property owners about Accreditation program during the rental license renewal process.
Some suggested incentivizing participation by reducing frequency of inspections to every other year for accredited rental property owners and stated that other municipalities do inspections at 2-3 year intervals. A reduction in hours needed for inspections may free up time for other duties (i.e. more hours on Noise Enforcement). Public Services staff responded that an annual compliance inspection seems minimal to insure renter safety, health, and welfare and that inspections can help compliant property owners prove due diligence if sued by tenants for alleged deficiencies. One member commented that such a program should avoid providing City benefits that are not directly administered by the City, and should not require rental property owners to join, support, participate in, or seek approval from any private association as a condition for their entitlement to full benefits under the program.
Public Services staff suggested a tiered approach (Gold, Silver, Bronze) to reflect life safety standards. PGPOA representatives thought that a tiered system would be too complicated for them to administer in the initial implementation phase but would be good to consider for the future.
(2) Require property owners (or their agents) to participate in annual orientation, in order to receive rental license/permit, that has the follow elements:
• Enrollment in electronic notification system with name of person with relevant contact information.
• Explanation by code enforcement with a focus on new and enhanced expectations.
• Mandated viewing of a video to highlight the challenges the community faces renting to the student population and outline best practices.
(3) Require property owners or agent/manager to be within 75-mile radius of College Park.
Streamline the rental licensing process, including the following:
• Automate rental license renewal process.
• Provide one rental registration deadline for ALL rental properties (early in the year) when the permit fee is paid and all paperwork is completed. Inspection occurs throughout the year (as it is done now).
• Offer orientation program on three different dates around the registration deadline. All stakeholders (University, Policy, Fire, Resident, IFC, SGA, PGPOA, etc.) could be invited to participate.
Create a clearinghouse for complaints against rental property owners and attempt to solve problems that are reported.
Please note, current permitting process only requires a local agent, not manager, to receive notices; the local agent does not have to address any problems that may arise at the property. PGPOA will provide a sample statute for the City to consider.
(4) Streamline the rental licensing process, including the following:
• Automate rental license renewal process.
• Provide one rental registration deadline for ALL rental properties (early in the year) when the permit fee is paid and all paperwork is completed. Inspection occurs throughout the year (as it is done now).
• Offer orientation program on three different dates around the registration deadline. All stakeholders (University, Policy, Fire, Resident, IFC, SGA, PGPOA, etc.) could be invited to participate.
Streamlining the licensing process could free up City staff to focus more time on issue reduction. Public Services staff commented that City Finance and IT staff would need to develop new protocols and software. Such a program should include enhancements to property owner contact information (e.g., adding email addresses, identifying type of phone (cell or landline), and indicating if phone number can receive text messages. Penalties could be imposed if the information provided is not accurate.
(5) Create a clearinghouse for complaints against rental property owners and attempt to solve problems that are reported.