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Alsobrooks to Demonstrate 3-1-1 Call Service

3-1-1 ribbon cutting ceremony

Angela Alsobrooks, the Prince George’s County State’s Attorney, is hosting an event today morning at 8:30 am to demonstrate the County’s new “3-1-1” system, as well as crime and public safety issues in our county.

Early this month, Prince George’s County launched a 3-1-1 system. The system will help our residents to get county services more efficiently. The CountyClick 3-1-1 Call Center has 26 representatives to assist callers and is managed by Jennifer Hawkins. In the coming weeks, Spanish-speaking representatives will be added to complement the current staff. The call center’s hours of operation are from 7:00 a.m. to 7:00 p.m. Monday – Friday. Citizens and residents can also access CountyClick by going to countyclick311.com or download the app to any Apple or Android mobile device.

The CountyClick 3-1-1 Call Center is housed in a newly renovated office, occupying a 5,000 square-foot space on the lower level of the County Administration Building. The Call Center has the latest technology via the Avaya Automated Call Distribution System. All contacts (calls, emails, written correspondence and walk-ins) will be logged into a newly developed customer relationship management service.

Staff from County Executive Rushern Baker’s office will join to demonstrate the new system and talk about its benefits.

Also, there will be discussion the latest issues in criminal justice and what’s happening in public safety in Prince George’s County.

The demonstration will take place the Upper Marlboro Courthouse in room M-0421 starting at 8:30 a.m. on Friday. The address is: 14735 Main Street in Upper Marlboro.

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