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Pepco Rolls Out ‘Enhanced ” Outage Reporting Tool

Today, Pepco has made enhancements to its online interactive outage map to provide customers with more helpful information during storm and power outage events. These enhancements can help customers better plan when outage events occur by delivering more weather and system status information during critical events. Some enhancements customers will experience include:

Improved map views through the use of Google Maps
Better insight into the severity and duration of storms through a storm-alert banner posted directly to the outage map, and the option to overlay weather radar on the outage map
An updated interface with greater detail on the start time, cause, geographical impact and estimated restoration for an outage

The ability to bookmark certain views of the map so customers can more easily access the area where their home or business is located

“During severe weather events and related power outages, Pepco understands customers want critical and personalized information as soon as possible,” said Donna Cooper, Pepco region president. “With this in mind, we are always looking at ways to enhance the customer experience by providing more information that can help our customers make decisions when their service is impacted. While we are working every day to prevent those outages that can be prevented, we know outages do occur, and this enhanced map will help ensure our customers have the latest and best information possible.”

Pepco’s outage map is available at Pepco.com/Outages. Additionally, Pepco’s outage map is accessible through its mobile app for iPhone and Android® smart phones and gives customers the ability to report power outages and manage the type of alert they choose to receive. To download the app, visit Pepco.com/mobileapp.

When an Outage Occurs
Pepco urges customers to contact the company immediately if they experience a power outage. Customers can call 877-PEPCO-62 (877-737-2662) or visit the website at Pepco.com/Outages/ReportAnOutage to report their outage and receive restoration information.

To learn more about Pepco, visit The Source, Pepco’s online news room. Find additional information by visiting pepco.com, on Facebook at facebook.com/pepcoconnect and on Twitter at twitter.com/pepcoconnect.

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