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College Park’s Senior Program

College Park’s Senior program provides many good services to the senior residents in the city. Here you can learn more about the program in details.

SENIORS PROGRAM: 4012 – Duties of the two seniors case program staff and the ½ admin assistant.
Social Activities
8 Day Trips a Year
A lot of excitement and conversation is generated in anticipation of the day trips. Staff planning, coordination and booking of transportation, lunch and venue per trip for 8 day excursions trips a year from April – November begins in January. Notification to seniors is made by the end of February when the responses to the offerings pour in. The responses are tracked and interest lists maintained for each of the the eight trips.

A few weeks before the trip, staff sends notification to 45 seniors of their eligibility for that trip, notifies other seniors when a vacancy exists, collects individual senior payments, confirms with bus company and venue, shops for trip snacks, serves as hostess for the trip, reconciles payments and submit bills and payments to Finance. 350 seniors attend and enjoy the trips each year.

3 – 4 Local Outings for Seniors with Mobility Issues
Three to four times a year, seniors with mobility issues participate in a day outing to a local venue. Once the date and location are determined, participants are notified and accompanied by staff to the local venues.

4-5 Senior Activity Team events
For each of the 4 – 5 activity team events, meet and plan local events with Senior Activity team members from the community, Attick Towers and Spellman House. Book the site, mail out notification, schedule transportation as needed, shop for food, prepare the venue, host each 3 – 4 hour event for 35 – 60 seniors.

Senior Social Center
Each Wednesday and Friday morning, prepare and host the gathering place for 10 – 20 seniors. Shop for snacks, prepare the venue, coordinate with weekly art teacher (Fridays) and exercise teacher (Wednesday), engage with seniors about their life experiences.

Weekly Wednesday coffee
Each Wednesday morning, host coffee and snacks for Attick Towers seniors. Every other month host birthday party for those Attick Towers seniors celebrating a birthday during that period with homemade lunch.

Individual Walk-ins and Phone Calls
On an on-going basis individual seniors come in with issues requiring with emotional support and contact.

Transportation
Receive transportation requests in person or by phone to medical appointments and grocery store. Schedule the requests, notify senior of time and date, provide driver with daily schedule, troubleshoot when there is a problem with pick-up. In first three quarters of FY 17, there have been 1,867 trips transporting 2,607 seniors.

Our staff have long term relationships with a number of seniors, some of the relationships lasting over 10 years where assistance as increased as the individual ages and thus the issues shift in what is needed.

There are some seniors who experience confusion and anxiety and can require additional time in communication and assisting an individual in resolving their problem. Staff has an ongoing, supportive relationship with many seniors for years. For some, staff are seen as their family and the source of solace and connection.

Information and Referral
City seniors call the office for a myriad of issues information and referral about resources, transportation request, their spot on one of the eight trips and/or individualized assistance in dealing with their range of issues.

When a senior contacts the office in person or by phone describing an issue that needs further exploration and attention, an in-person appointment is scheduled with them at a time and place of their convenience.

Communication of Up-coming Events
Preparation of 4 – 5 flyers, envelopes and mailings a year to seniors on the Super Senior mailing list in addition to participating in the professional mail-outs to seniors City-wide that is led by the Communications Coordinator.

Case Management Services
52 seniors are currently receiving case management services, provided by 2 Seniors staff.

Of the 52 seniors enrolled in case management services, 41 live in Spellman House, 8 live in Attack Towers and 3 live in College Park homes. In March, staff actively connected with 30 case management seniors for a total of 77 contacts for the month, or an average of 2.6 contacts each. Each contact can range 30 – 90 minutes.

On-going new electronic documentation and assessments are done for each of the seniors receiving case management services.

Single-issue Advocacy Services
16 additional seniors are assisted for single issue advocacy services as needed.

The volume of work currently being performed and noted above is increasing each day as more seniors learn and are interested in the City’s services.

Such volume has over-extended the current 2 ½ staff members.

FY 18 Trip Coordinator: $3,000
The proposal in the FY 18 budget to contract an external trip coordinator to plan the 8 day trips a year and each month work the wait list and handle the payments has been identified as a self-contained project is an attempt to mitigate this issue. This will relieve staff of approximately 200 hours in the month of January and 25 hours a week a month during the 8 months there are trips.

CLINICAL PROGRAM – 4011
FY 18 Consulting: Increase $1,560
The Youth and Family Services counseling program assists many families and youth dealing with very difficult circumstances (138 youth in the first three quarters of FY17). These tough cases can include sexual abuse of victims as young as under five, autism, suicidal ideation, blended families, domestic violence.

A core component of the quality of counseling services provided by the City’s Youth and Family Services program, is the involvement of three external consultant mental health specialists. These specialists assist the staff in reviewing the dynamics of the most troublesome cases and providing implementation suggestions for the best integration of the successful agency models of child-centered play therapy, sand therapy and family therapy in our work with individual youth and families. Each of the three consultants have different specializations and each attend consultation once a month, thus providing external consultants three of the four weeks a month.

The participation of external experts in the field is a critical quality assurance component in our ability to provide quality services to youth and their families experiencing significant difficulties in their daily living.

About Case management services
52 seniors are currently receiving case management services, provided by 2 Seniors staff.

Of the 52 seniors enrolled in case management services, 41 live in Spellman House, 8 live in Attack Towers and 3 live in College Park homes. In March, staff actively connected with 30 case management seniors for a total of 77 contacts for the month, or an average of 2.6 contacts each. Each contact can range 30 – 90 minutes. Additionally there are 16 seniors who are not receiving case management services but are being assisted for single issue advocacy services as needed.

The new case management electronic system is set up and going well. Information for each of the 52 case management seniors has been entered into the system and ongoing case documentation was initiated in March. Staff are currently entering assessments and on-going contacts of the seniors receiving case management services in addition to fulfilling their other responsibilities.

City seniors call the office for a myriad of issues such as senior interest/registration for one of the many on-going social activities, transportation to medical appointments, the grocery store or the City’s senior social center, information and referral about resources, and/or individualized assistance in dealing with their range of issues.

When a senior contacts the office in person or by phone describing an issue that needs further exploration and attention, an in-person appointment is scheduled with them at a time and place of their convenience. Contact with the senior is maintained until the situation or circumstance is resolved and re-established at the seniors’ initiation. If there are on-going issues, an assessment is done and the senior is formally enrolled in case management services.

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