After weeks of testing, the residents’ online service request portal has gone live on City’s website. Here is the link: https://clients.comcate.com/newrequest.php?id=165 .
The project has been designed to improve the quality of life by providing residents easy access to City’s various services.
Now you can submit complaints about issues in your neighborhood, such as tall grass, crime incidents, noise, litter, graffiti, etc. on this website. Registration is required when you use it for the first time. Please check this F.A.Q. section on how to submit complaints: https://clients.comcate.com/faq.php
You can submit your complaints anonymously, in case you do not want to provide any personal information. You can see responses on an online status screen or you can choose not to receive any response.
Once you submit complaints, you can check back the status of your complaint here: https://clients.comcate.com/login.php?destination=%2Fmyfeedback.php