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City Publishes 2014 Residents Survey Results

City has published the results of the 2014 annual residential surveys.

You can view the results here.
Resident Satisfaction Survey was available online in English and Spanish from November 1, 2014 to December 19, 2014. Paper copies of the survey (in both languages) were available at City facilities, Attick Towers, and Spellman House.

The 2014 survey contained 43 questions and 10 opportunities for the respondent to write in responses. Most of the questions were the same or similar to questions asked in the 2012 survey. In 2014 a total of 772 residents completed the survey (five in Spanish), compared to 324 responses in 2012. This was the highest number of responses of any year with the exception of 2002 (944 responses).

For each question, it provides a chart with the responses (usually a weighted average 1 through 5, or the actual number of responses for that item) and a table with the actual number of responses for each category (excellent, good, neutral, fair, poor, and don’t know), the percentage, and the weighted average.

All responses are weighted to give an average number between 1 (excellent) and 5 (poor). Ideally, the responses would be between 1 and 2 (excellent and good). This can be slightly confusing because higher numbers (i.e., 3 and 4) indicate lower levels of satisfaction. The “don’t know” responses are not included in the weighted averages.

The Council will discuss the survey results during the February 17, 2015 worksession.

Here are two charts that are related to public safetey

how safe do you feel

rate public safety

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